its provision of high-quality leadership and sales training, consultancy and skills coaching across the UK, Europe and the Middle East.
The ISO 9001:2008 quality standard, recognised in over 150 countries, helps companies work towards business excellence and reflects today's best business practices.
The certification reinforces and reflects TLSA's status as one of the UK's leading training and coaching companies, and it means that TLSA's clients can be assured of the best possible standard of products, value, service and care. They know TLSA will:
Meet their needs with cost effective services and products
Consistently provide high quality products, services and care
Demonstrate an ongoing commitment to ISO by investing significant management time and money to further improve product quality and service
Strive to make excellence its standard
The stringent requirements of ISO 9001:2000 are assessed quarterly by external auditors. The certification guarantees that an organisation has the internal systems needed to deliver constantly-improving products and services to meet ever-changing needs and expectations.
TLSA's Quality Management System was first inspected in June 2006 and passed with quite exceptional results - with no minor or major non-conformances raised at all!
In our 2006 inspection, the ISO assessor described TLSA as "a well-organised operation that continues to provide a high level of customer satisfaction. No opportunities for improvement were identified."
In our 2007 inspection, there were - once again - no non-conformances raised. The assessor said:
"An extremely well organised and professional specialist training organisation."
"Control processes and methods are very robust with good evidence of compliance observed in all areas."
"There are currently quite complex levels of feedback requested and documented from delegates and trainers. Thorough analysis may show some measured disciplines are not necessary."
TLSA's Quality Management Principles
TLSA is guided by 8 quality management principles. They are used by TLSA's management to lead the organisation towards improved performance:-
Customer focusTLSA depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
LeadershipLeaders establish TLSA's unity of purpose and direction. They create and maintain the internal environment in which people can become fully involved in achieving TLSA's objectives.
Involvement of peoplePeople - at all levels - are the essence of our organisation, and their involvement means their abilities are used to benefit TLSA and its clients.
Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to managementTLSA's effectiveness and efficiency in achieving its objectives are enhanced by the way it identifies, understands and manages interrelated processes as a system.
Continual improvementTLSA is committed to continually improving its overall performance.
Factual approach to decision makingEffective decisions are based on the analysis of data and information.
Mutually beneficial suppliersTLSA and its suppliers are interdependent, and this mutually beneficial relationship means that we work together to create greater value for the customer.
its provision of high-quality leadership and sales training, consultancy and skills coaching across the UK, Europe and the Middle East.
The ISO 9001:2008 quality standard, recognised in over 150 countries, helps companies work towards business excellence and reflects today's best business practices.
The certification reinforces and reflects TLSA's status as one of the UK's leading training and coaching companies, and it means that TLSA's clients can be assured of the best possible standard of products, value, service and care. They know TLSA will:
Meet their needs with cost effective services and products
Consistently provide high quality products, services and care
Demonstrate an ongoing commitment to ISO by investing significant management time and money to further improve product quality and service
Strive to make excellence its standard
The stringent requirements of ISO 9001:2000 are assessed quarterly by external auditors. The certification guarantees that an organisation has the internal systems needed to deliver constantly-improving products and services to meet ever-changing needs and expectations.
TLSA's Quality Management System was first inspected in June 2006 and passed with quite exceptional results - with no minor or major non-conformances raised at all!
In our 2006 inspection, the ISO assessor described TLSA as "a well-organised operation that continues to provide a high level of customer satisfaction. No opportunities for improvement were identified."
In our 2007 inspection, there were - once again - no non-conformances raised. The assessor said:
"An extremely well organised and professional specialist training organisation."
"Control processes and methods are very robust with good evidence of compliance observed in all areas."
"There are currently quite complex levels of feedback requested and documented from delegates and trainers. Thorough analysis may show some measured disciplines are not necessary."
TLSA's Quality Management Principles
TLSA is guided by 8 quality management principles. They are used by TLSA's management to lead the organisation towards improved performance:-
Customer focusTLSA depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
LeadershipLeaders establish TLSA's unity of purpose and direction. They create and maintain the internal environment in which people can become fully involved in achieving TLSA's objectives.
Involvement of peoplePeople - at all levels - are the essence of our organisation, and their involvement means their abilities are used to benefit TLSA and its clients.
Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to managementTLSA's effectiveness and efficiency in achieving its objectives are enhanced by the way it identifies, understands and manages interrelated processes as a system.
Continual improvementTLSA is committed to continually improving its overall performance.
Factual approach to decision makingEffective decisions are based on the analysis of data and information.
Mutually beneficial suppliersTLSA and its suppliers are interdependent, and this mutually beneficial relationship means that we work together to create greater value for the customer.
The ISO 9001:2008 quality standard, recognised in over 150 countries, helps companies work towards business excellence and reflects today's best business practices.
The certification reinforces and reflects TLSA's status as one of the UK's leading training and coaching companies, and it means that TLSA's clients can be assured of the best possible standard of products, value, service and care. They know TLSA will:
Meet their needs with cost effective services and products
Consistently provide high quality products, services and care
Demonstrate an ongoing commitment to ISO by investing significant management time and money to further improve product quality and service
Strive to make excellence its standard
The stringent requirements of ISO 9001:2000 are assessed quarterly by external auditors. The certification guarantees that an organisation has the internal systems needed to deliver constantly-improving products and services to meet ever-changing needs and expectations.
TLSA's Quality Management System was first inspected in June 2006 and passed with quite exceptional results - with no minor or major non-conformances raised at all!
In our 2006 inspection, the ISO assessor described TLSA as "a well-organised operation that continues to provide a high level of customer satisfaction. No opportunities for improvement were identified."
In our 2007 inspection, there were - once again - no non-conformances raised. The assessor said:
"An extremely well organised and professional specialist training organisation."
"Control processes and methods are very robust with good evidence of compliance observed in all areas."
"There are currently quite complex levels of feedback requested and documented from delegates and trainers. Thorough analysis may show some measured disciplines are not necessary."
TLSA's Quality Management Principles
TLSA is guided by 8 quality management principles. They are used by TLSA's management to lead the organisation towards improved performance:-
Customer focusTLSA depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
LeadershipLeaders establish TLSA's unity of purpose and direction. They create and maintain the internal environment in which people can become fully involved in achieving TLSA's objectives.
Involvement of peoplePeople - at all levels - are the essence of our organisation, and their involvement means their abilities are used to benefit TLSA and its clients.
Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to managementTLSA's effectiveness and efficiency in achieving its objectives are enhanced by the way it identifies, understands and manages interrelated processes as a system.
Continual improvementTLSA is committed to continually improving its overall performance.
Factual approach to decision makingEffective decisions are based on the analysis of data and information.
Mutually beneficial suppliersTLSA and its suppliers are interdependent, and this mutually beneficial relationship means that we work together to create greater value for the customer.
its provision of high-quality leadership and sales training, consultancy and skills coaching across the UK, Europe and the Middle East.
The ISO 9001:2008 quality standard, recognised in over 150 countries, helps companies work towards business excellence and reflects today's best business practices.
The certification reinforces and reflects TLSA's status as one of the UK's leading training and coaching companies, and it means that TLSA's clients can be assured of the best possible standard of products, value, service and care. They know TLSA will:
Meet their needs with cost effective services and products
Consistently provide high quality products, services and care
Demonstrate an ongoing commitment to ISO by investing significant management time and money to further improve product quality and service
Strive to make excellence its standard
The stringent requirements of ISO 9001:2000 are assessed quarterly by external auditors. The certification guarantees that an organisation has the internal systems needed to deliver constantly-improving products and services to meet ever-changing needs and expectations.
TLSA's Quality Management System was first inspected in June 2006 and passed with quite exceptional results - with no minor or major non-conformances raised at all!
In our 2006 inspection, the ISO assessor described TLSA as "a well-organised operation that continues to provide a high level of customer satisfaction. No opportunities for improvement were identified."
In our 2007 inspection, there were - once again - no non-conformances raised. The assessor said:
"An extremely well organised and professional specialist training organisation."
"Control processes and methods are very robust with good evidence of compliance observed in all areas."
"There are currently quite complex levels of feedback requested and documented from delegates and trainers. Thorough analysis may show some measured disciplines are not necessary."
TLSA's Quality Management Principles
TLSA is guided by 8 quality management principles. They are used by TLSA's management to lead the organisation towards improved performance:-
Customer focusTLSA depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
LeadershipLeaders establish TLSA's unity of purpose and direction. They create and maintain the internal environment in which people can become fully involved in achieving TLSA's objectives.
Involvement of peoplePeople - at all levels - are the essence of our organisation, and their involvement means their abilities are used to benefit TLSA and its clients.
Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to managementTLSA's effectiveness and efficiency in achieving its objectives are enhanced by the way it identifies, understands and manages interrelated processes as a system.
Continual improvementTLSA is committed to continually improving its overall performance.
Factual approach to decision makingEffective decisions are based on the analysis of data and information.
Mutually beneficial suppliersTLSA and its suppliers are interdependent, and this mutually beneficial relationship means that we work together to create greater value for the customer.
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